"Any software system is only as good as the people who look after it” – Jim Fatah
(MD JFA)"
We think this is why our Customers tend to stick with us.
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Customer
Joined
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SHG (TUI)
2001
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Esprit
2002
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Disney
2004
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Wings Abroad
2006
Our M.D.'s Comment
We have been trading successfully since 1991 and I attribute this to the quality
of our support. We treat our customers as partners and are treated by them in the
same way. Urgent problems are dealt with straight away and even out of hours we
are able to sort out any serious problem as all our senior staff have the ability
to work from home.
Senior staff at our customers’ companies all have mobile numbers for both myself
and my technical director so you are never without help if you need it.
We believe that the quality of our support is what distinguishes us from the rest.
But this is not just our belief our customers tell us the same thing.
"A collaborative approach has been key to this successful working relationship,
which continues to add value to both parties - Ben Garner Head of Technology Enablement, TUI Travel.
In the summer of 2011 when hearing of a problem a travel partner was having with
their software supplier Adam Greghni (Commercial manager Walt Disney Travel Company
UK & Ireland) after expressing surprise that the travel partner put up with the
poor service said to me “but then I guess that is normal. We have just been spoilt
by JFA.”
Peter Dyer (MD of Esprit) once told me that we were not like outside suppliers;
we were “part of the team”.
We certainly do try to be just that.