Accommodation Reservations


Accommodation Reservations

From hotels to apartments, ski chalets and villas, the Diamond Reservation system manages your accommodation reservations from beginning to end.

Central to the system is the flexibility to handle multiple accommodation types, as well as complex pricing models and accommodation contracts. Diamond can easily manage all of your accommodation reservations, whether you have an allocation of rooms or are selling on a free-sale basis, including the important day-to-day operational factors like availability checking and rooming lists.

When it comes to generating sales, in addition to making your own direct reservations, you can maximise your occupancy and revenue by offering your rooms via 3rd party sales channels using Diamond’s standards-based API. This allows your business to seamlessly feed other systems or partners with your accommodation stock.

And combined with our holistic reporting and Customer Relationship Management tools, Diamond is not just a reservation system – with easy access both from the office and in-resort, your customers’ information is always at the fingertips of the people who need it.



Key information

  • Directly upload your accommodation allocation and availability
  • Flexible pricing models to fit your business (occupancy-based, per room, per person)
  • One central system to manage all reservations, in-house and customer web
  • Maximise occupancy in your own properties by distributing your rooms to bed banks
  • Full operational reporting available 24/7, all from your browser.

Contact us

Contact us for more information or to arrange a hands-on demo

Simple Allocation Loading

  • Upload your own room allocations
  • Multiple upload options
  • Dynamic pricing & availability management

Operational Functionality

  • Automate key operational processes
  • Auto release unsold stock back to hotels
  • Automatically send guest information to hotels

Highly configurable

  • Dynamically prioritise stock
  • Add and link extras to specific accommodation
  • Auto-request more stock from your hotels

User-friendly UI

  • User-friendly screens for agents
  • Clear display of room & availability options
  • Accelerate the reservation process

Single Component or Packaged Solutions

Accommodation reservations are a core component of JFA’s Diamond Reservation System.

This means that not only can you offer accommodation-only bookings, but accommodation can also be incorporated into complete reservations packages – either in the form of pre-packaged holidays (allowing you to combine your own products and price on a ‘bundled’ basis) or selected and added individually as part of a dynamic package.

For accommodation-only providers, your solution can easily scale and grow over time to incorporate other components such as travel reservations (flights, rail, sea, coach etc) and extras such as car hire, transfers and excursions.

Dynamic Operational Functionality

Diamond provides comprehensive operational functionality that simplifies and streamlines the day-to-day management of your accommodation bookings.

For example, Diamond can be configured to send automated rooming lists to your hotels, with full guest information, a fixed number of days before their arrival – ensuring that your hotel always has the most up-to-date information and removing the need for manual lists. Or, if you have an allocation of rooms in a hotel, Diamond can be configured to alert you when your allocation is running low, or even auto-request additional allocation from the hotel and automatically process the responses.

As a result, the Diamond Reservation System can add far more value to your business than managing the initial reservations alone.

Online or In-House Reservations

All accommodation reservations are generated and stored within the Diamond Reservation System – and they may be created directly in that system by a reservations agent or via your customer website using a standards-based web API.

As a result, all reservations – regardless of how they were made – are stored centrally and with a consistent data and format structure. Availability and pricing are therefore always up-to-the-minute, with holistic management information and operational reporting.

Affordable, scalable solutions

JFA’s solutions are designed to be flexible and scalable, and do not require any significant capital expenditure or technical hardware.

Solutions are priced based on your volume of reservations, meaning that they are affordable for small and large organisations. And with fully hosted solutions available, JFA can take care of all of the technical requirements – meaning that all you need to manage your reservations is a web browser and internet connection.