Working in partnership
At JFA, the level of support we offer our customers is very dear to our hearts.
Since 1991, we’ve been able to develop and grow our systems and services through working in close partnership with our customers, and we’re proud to have many long standing customers from small tour operators to large household names.
Our dedicated teams, all based at our Horley HQ are always on hand when it comes to assisting our customers. From 24/7 support for the most urgent issues to more general helpdesk queries, the entire JFA team is dedicated to meeting the ever changing needs of our customers.
But it doesn’t stop there – we also ensure that all of our customers, large or small, have the direct contact details of members of the senior JFA team – so we can both recognise the great work our support teams do, and move quickly to respond to situations where we could do better.
Support from the very beginning
We believe in starting as we mean to go on, so we’re always keen to get a solid understanding of your business and what you need your reservations systems to do. It’s by far and away the best means of making sure we deliver what you need.
And if you just want to talk over the options or get your hands on a real working demo system, then we’d be only too happy to oblige.
JFA’s travel reservations systems are designed to make sure that your customers are more than just names on a reservation.
And this is a principle that we apply equally to our own customers. Because we understand that the travel industry can be complex and competitive, we work hard to ensure that you are supported throughout the process, with ongoing technical and configuration support as well as comprehensive admin and end-user training.